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Shipping policy

Shipping Policy for Gardeners Basics

  1. Introduction: This shipping policy outlines the terms and conditions under which Gardeners Basics processes, handles, and ships orders. By placing an order on our website, you agree to be bound by this shipping policy.

  2. Free Shipping: Gardeners Basics offers FREE shipping on all orders with a total value of $20 or more. The free shipping offer applies only to addresses within the United States.

  3. Order Processing Time: We strive to process all orders within one (1) business day. Orders placed on weekends or holidays will be processed on the following business day. Please note that during peak seasons, order processing may take longer.

  4. Shipping Carriers and Services: Gardeners Basics uses the United States Postal Service (USPS) for all shipments. The following USPS services may be utilized for shipping:

           a. First Class Package: Delivery typically occurs within 3-5 business days after the order is shipped.

           b. Priority Mail: Delivery typically occurs within 1-3 business days after the order is shipped.

           c. Priority Mail Express: Delivery typically occurs within 1-2 business days after the order is shipped.

           Please note that these transit times are estimates provided by USPS

           and are not guaranteed by Gardeners Basics.

  1. Shipping Address: It is the responsibility of the customer to provide accurate and complete shipping information. Gardeners Basics is not responsible for any delays or additional costs resulting from incorrect or incomplete shipping addresses.

  2. Order Tracking: Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your package through the USPS website.

  3. Shipping Delays: Gardeners Basics is not responsible for any delays in delivery due to factors beyond our control, such as weather, natural disasters, labor strikes, or customs processing delays.

  4. International Shipping: At this time, Gardeners Basics only ships to addresses within the United States.

  5. Changes and Cancellations: If you need to change or cancel your order, please get in touch with our customer support team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed and shipped.

  6. Returns and Refunds: For information on returns and refunds, please refer to our Refund Policy.

  7. Contact Information: If you have any questions or concerns regarding our shipping policy or your order, please contact our customer support team at info@gardenersbasics.com or 801-769-6181. We are committed to providing you with the best possible shopping experience and are always here to help!