Shipping policy
Gardeners Basics  /  Shipping
Free standard shipping on qualifying U.S. orders of $20 or more.
This policy applies to purchases made directly through gardenersbasics.com. We ship within the United States. Here you will find information about processing times, delivery estimates, tracking, and help with your shipment. Orders placed through a marketplace follow that marketplace's shipping terms.
Free shipping
We offer free standard shipping on orders totaling $20 or more after discounts and before taxes, for eligible delivery addresses within the United States.
Shipping charges for orders under $20 are calculated and displayed at checkout. Any available paid shipping upgrades are also shown at checkout and are not included in the free standard shipping offer.
Available shipping options depend on your order and delivery address. Review the shipping method and any charges before placing your order.
Order processing
We strive to process orders within one business day. Orders placed on weekends or holidays will generally be processed on the next business day.
Processing may take longer during holidays, sales, peak gardening seasons, or periods of unusually high order volume. If we become aware of a significant processing delay affecting your order, we will contact you with the information available.
Our order-processing business days are Monday through Friday, excluding federal holidays.
Processing time is separate from delivery time. Choosing a faster shipping method changes the carrier service; it does not guarantee same-day order processing.
Shipping methods and delivery estimates
We ship through the United States Postal Service. Depending on your order and destination, available options may include:
| Shipping option | Delivery estimate after shipment |
|---|---|
| USPS Ground Advantage | 2 to 5 days |
| USPS Priority Mail | 2 to 3 days |
| USPS Priority Mail Express | 1 to 3 days, subject to the applicable USPS service commitment |
| Free Economy Shipping | Our estimate: 5 to 8 business days for qualifying U.S. orders |
These estimates begin after USPS accepts the package and do not include order processing time. Carrier delivery schedules can include weekend service and differ from our processing business days. Timing varies by origin, destination, acceptance time, and service availability; some destinations may take longer.
Free Economy Shipping is a store shipping option, not a separate USPS mail class. Its 5-to-8-business-day estimate is our estimate for that option.
Delivery dates are estimates unless an applicable USPS guarantee expressly provides otherwise. Any USPS money-back guarantee is subject to USPS eligibility rules, service commitments, exclusions, and claim requirements. If a guaranteed shipment is late, contact us for assistance. Carrier postage-refund rules are separate from your rights concerning a missing, damaged, or incorrect order.
Order tracking
After your order ships, we will send a shipment confirmation email containing your tracking number.
Tracking updates depend on USPS scans and may not appear immediately. A tracking number or shipping label by itself does not confirm that USPS has accepted the package.
If tracking has not updated or you are concerned about your shipment, contact us with your order number so we can help review its status.
Shipping addresses
Please provide an accurate and complete shipping address at checkout, including any apartment, suite, or unit number. Review your shipping information before submitting your order.
If you notice an address error, contact us immediately. We will make every reasonable effort to correct it before shipment, but changes cannot be guaranteed after the order has been processed.
An incorrect or incomplete customer-provided address can cause delays, failed delivery, or a return to sender. If reshipment is needed because of that error, additional shipping costs may apply. We will explain any proposed reshipping charge and obtain your agreement before charging it.
This does not excuse an addressing error made by Gardeners Basics or limit any remedy required by applicable law.
Shipping delays
Weather, natural disasters, transportation interruptions, carrier disruptions, holidays, and other events outside our control can affect delivery.
If tracking has not updated or your package appears significantly delayed, contact us so we can help review the shipment. A delay does not automatically mean a package is lost.
If we cannot ship within the applicable shipment timeframe, we will communicate the delay and provide any delay-consent, cancellation, or refund options required by applicable law. Delivery estimates and carrier disruptions do not eliminate our obligations under applicable law or our published policies.
Lost, damaged, or incorrect orders
If your order arrives damaged, contains an incorrect item, or appears lost in transit, contact info@gardenersbasics.com as soon as possible.
Please include your order number and a description of the problem. For damaged or incorrect items, include relevant photos if available and retain the item and packaging while we review the issue.
We will investigate and provide an appropriate replacement, refund, or other resolution under our published policies and applicable law. An appropriate resolution for a damaged or incorrect item will be provided at no additional cost to you. Handing a package to USPS does not eliminate these commitments.
International shipping
Gardeners Basics currently ships only to eligible addresses within the United States. International shipping is not available at this time.
Order changes and cancellations
Contact us as soon as possible to request an order change or cancellation. We will make every reasonable effort to accommodate your request, but changes and discretionary cancellations cannot be guaranteed after an order has been processed or shipped.
If we cancel an unshipped order or approve your cancellation before shipment, we will promptly refund the amounts due for the canceled items and associated charges. We will follow any earlier deadline or different process required by applicable law.
These conditions do not limit cancellation or refund rights provided by applicable law. The return inspection process does not extend a legally required deadline for refunding an unshipped order.
Returns and refunds
You may request a return of eligible purchases within 30 days after delivery. We provide free return shipping for approved, eligible returns and do not charge a restocking fee.
Review our Return and Refund Policy for eligibility requirements, return instructions, refund timing, and treatment of original shipping charges.
Your consumer rights
Nothing in this policy excludes or limits rights, remedies, or warranties that applicable law does not allow us to exclude or limit.
Contact us
For help with shipping or an order, please include your order number when contacting us.
Email: info@gardenersbasics.com
Text: 801-769-6181
