Refund policy

Gardeners Basics / Returns & refunds

We want you to be satisfied with your purchase.

You may request a return of eligible items within 30 days after delivery. Approved eligible returns include free return shipping, and we never charge a restocking fee.

Start a return Refund timing Contact us

Return eligibility

For a standard return, the item must be:

Unused and unopened
In the same condition in which it was received
In its original packaging, when applicable
Accompanied by a receipt or other proof of purchase

Damaged, defective, or incorrect items are handled separately under Damaged, defective, or incorrect items below.

How to start a return

Email us within 30 days after delivery. Contact info@gardenersbasics.com and include your order number and the item you wish to return.
Wait for return approval. Once approved, we will provide return instructions and a prepaid return shipping label.
Send your approved return. Follow the instructions provided and use the prepaid label.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted, subject to your rights under applicable law.

Approved return address

Gardeners Basics
3573 N Main Street
Spanish Fork, UT 84660

Free return shipping

Gardeners Basics provides a prepaid return shipping label at no cost for eligible returns requested within the 30-day return window.

We do not charge restocking fees.

Original shipping charges are not refundable unless the item was damaged, defective, incorrect, the return resulted from an error by Gardeners Basics, or a refund of those charges is required by applicable law.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@gardenersbasics.com.

We will evaluate the issue and provide an appropriate replacement, refund, or other resolution at no additional cost to you.

Our standard unopened-item requirement and 30-day return window do not limit any rights or remedies you have under an applicable express warranty or law concerning defective, damaged, incorrectly supplied, or otherwise nonconforming products.

Nonreturnable items

Gift cards: Gift cards are not eligible for discretionary returns or refunds, except for cash redemption or other remedies required by applicable law.
Opened, used, altered, or damaged products: These items are not eligible for standard returns. This restriction does not exclude an appropriate resolution for a product that was defective, damaged, or incorrect when supplied, or limit rights under an applicable express warranty or law.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

To receive a different product, request a return for the original item and place a new order after the return is approved. The original purchase will be refunded separately according to the process below.

Refunds

We will notify you after we receive and inspect your return. If approved, the purchase price and applicable taxes will be refunded to your original payment method within 10 business days after refund approval. Any refundable original shipping charges will also be included.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@gardenersbasics.com.

If applicable law requires an earlier refund or a different process, we will follow that requirement. The inspection process for returned goods does not extend a legally required deadline for refunding an unshipped order.

Purchases from other marketplaces

This policy applies to purchases made directly through gardenersbasics.com. If you purchased through Amazon, Walmart, TikTok Shop, or another marketplace, start your return through that marketplace and follow its return procedures.

This routing does not limit any rights you may have under applicable law or an applicable product warranty.

Your consumer rights

This policy describes our standard return and refund process. Nothing in this policy excludes or limits rights, remedies, or warranties that applicable law does not allow us to exclude or limit.