Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@gardenersbasics.com. Please note that returns will need to be sent to the following address: 3573 North Main Street, Spanish Fork, UT 84660. 

You can always contact us for any return question at info@gardenersbasics.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gardenersbasics.com.

Gardeners Basics Refund and Return Policy

At Gardeners Basics, we are committed to providing our customers with the highest quality products and exceptional customer service. If, for any reason, you are not satisfied with your purchase, you may return the item(s) for a full refund or exchange, subject to the conditions listed below.

Return Policy:

1. Return Window: You may return eligible items within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition you received it.

2. Return Condition: To qualify for a full refund, the product must be returned unopened, in its original packaging, and with all its accessories and documentation (if applicable).

3. Non-refundable items: Some items are non-returnable and non-refundable, such as gift cards, personalized products, and perishable items. Please review the product description for any item-specific return restrictions.

4. Proof of Purchase: To initiate a return, you must provide valid proof of purchase, such as the original receipt, order confirmation, or packing slip.

5. Return Shipping: You are responsible for shipping costs unless the return is due to a Gardeners Basics error, such as receiving an incorrect or defective item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.

Refund Policy:

1. Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

2. Partial Refunds: If the product is not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be granted, which will be determined on a case-by-case basis.

3. Late or Missing Refunds: If you haven’t received a refund within 7 business days, check your bank account or credit card company, as the refund may take some time to be posted. If you still have not received your refund, please get in touch with our customer service team for further assistance.

4. Exchanges: If you want to exchange a product for a different item, please return the original item per the return policy guidelines and place a new order for the desired item.

To initiate a return or refund, please get in touch with our customer service team at info@gardenersbasics.com or text us at 801-769-6181 for further instructions and assistance. We are here to help and appreciate your business!