Gardeners Basics Return and Refund Policy

We want you to be satisfied with your purchase. Eligible items may be returned within 30 days after delivery.

Return Eligibility

To qualify for a return, the item must be:

• Unused and unopened

• In the same condition in which it was received

• In its original packaging, when applicable

• Accompanied by a receipt or other proof of purchase

Items that are damaged, defective, or incorrect are handled separately as described below.

How to Start a Return

Contact us at info@gardenersbasics.com within 30 days after receiving your order. Please include your order number and the item you wish to return.

After your return is approved, we will provide return instructions and a prepaid return shipping label. Returns sent without prior approval may not be accepted.

Approved returns should be sent to:

Gardeners Basics
3573 North Main Street
Spanish Fork, UT 84660

Free Return Shipping

Gardeners Basics provides free return shipping for eligible returns submitted within the 30-day return window. We will provide a prepaid return shipping label at no cost to you.

We do not charge restocking fees.

Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or the return resulted from an error by Gardeners Basics.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@gardenersbasics.com.

We will evaluate the issue and provide an appropriate replacement, refund, or other resolution at no additional cost to you.

Nonreturnable Items

Gift cards cannot be returned or refunded.

Products that have been opened, used, altered, or damaged after delivery are not eligible for return unless they were defective or damaged when received.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a different product is to return the original item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect your return. If approved, the purchase price and applicable taxes will be refunded automatically to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@gardenersbasics.com.

Purchases From Other Marketplaces

This policy applies only to purchases made directly through gardenersbasics.com. Products purchased through Amazon, Walmart, TikTok Shop, or another marketplace must be returned through that marketplace according to its return procedures.

Contact Us

For questions about returns, refunds, or exchanges, contact:

Email: info@gardenersbasics.com
Text: 801-769-6181