Contact information
Gardeners Basics / Help & support
We’re here to help.
Whether you have a question about your order, seeds, or gardening, you can reach us using the options below.
Get help
Website chat
Look for the “Ask anything” chat button on our website. Our automated chat assistant can help with product recommendations, planting guidance, order assistance, shipping questions, and returns.
Email our team
For help with an existing order, please include your order number and a brief description of your question.
Text us (text only, no calls)
You can send a text message for help with your order. Please include your order number when available.
Human assistance
If the chat can't help, or you would prefer help from a person, email our team at info@gardenersbasics.com. We usually reply within 24 hours.
We do not offer phone support. Our number is for texts only. Please use website chat, email, or text for order assistance.
Mailing address
3573 N Main Street
Spanish Fork, UT 84660
United States
Before mailing a return
Please contact us before mailing a return so we can review your request, approve eligible returns, and provide return instructions.
See our Return and Refund Policy for eligibility requirements and the complete return process.
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