Contact information
Gardeners Basics / Help & support
We’re here to help.
Whether you have a question about your order, seeds, or gardening, you can reach us using the options below.
Get help
Website chat
Look for the “Ask anything” chat button on our website. Our automated chat assistant can help with product recommendations, planting guidance, order assistance, shipping questions, and returns.
Email our team
For help with an existing order, please include your order number and a brief description of your question.
Text us
You can send a text message for help with your order. Please include your order number when available.
Human assistance
If the chat assistant cannot resolve your question, or you would prefer help from a person, email our team. You can also ask the chat assistant to connect you with our team. If a chat handoff is unavailable, email remains an option.
We do not offer phone support. Calls to our business number, 801-769-6181, are not monitored for customer service. Please use website chat, email, or text for order assistance.
Mailing address
3573 N Main Street
Spanish Fork, UT 84660
United States
Before mailing a return
Please contact us before mailing a return so we can review your request, approve eligible returns, and provide return instructions.
See our Return and Refund Policy for eligibility requirements and the complete return process.
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